Heavenly Bed® Questions

Who makes the bed?

The bed is manufactured by Simmons exclusively for Westin Hotels. It is composed of a 31.75 cm no flip pillow top mattress with the exclusive motion separation technology and individually pocketed coils. The box spring unit is 22.23 cm. Each bed is sold as a mattress and box spring unit and is made to order.

How can I purchase the bed?

The Heavenly Bed® may be purchased online at the Westin at Home™ store or by calling our Concierge Service at this toll free number: 877-777-5418.

What are the shipping costs?

Shipping is $325 to most locations within Canada. For shipping rates outside of Canada, please call our Concierge Service at this toll free number: 877-777-5418.

What is the delivery time frame?

Delivery times will vary based on your area. Beds take approximately 6-8 weeks for delivery.

What if I don’t like the bed?

We are certain that you will love your Heavenly Bed®. The bed is made for your order and can not be returned.

Can I purchase the mattress only?

You may certainly request the mattress only. We recommend placing the mattress on a firm surface such as a platform bed.

Does the bed have a warranty?

Yes, the bed carries a 10-year manufacturer’s warranty for defects in workmanship.

Does the bed have any latex foam?

The Heavenly Bed® is not made with latex foam.

How is the bed made up in the hotel?

The bed is made up in the following manner from the bottom up:
  • Bed Skirt

    The bed skirt fits over the box springs. It is made of a silk touch, machine washable polyester and has a 35.6 cm drop. The striped pattern is on the king and queen size and the small square pattern is on the full size.

  • Deep Pocketed Fitted Sheet

    The 230 thread count, white, deep pocketed fitted sheet accommodates a mattress up to 35.6 cm and is available in a 75/25 cotton poly blend (as in the US hotels). A 200 thread count 100% Egyptian cotton sheet is also available for purchase.

  • Decorative Middle Sheet

    The 230 thread count "middle sheet" is white with taupe piping in a 75/25 cotton poly blend (as in the US hotels). A 230 and 300 thread count 100% Egyptian cotton sheet with taupe piping is also available.

  • Down Blanket

    The down blanket, which rests between the middle and top sheets, is available as a mid-weight (southern star) or light weight (tropical star) blanket. The blanket has a white 230 thread count all cotton down proof cover, 550 fill power of European white goose down and is baffle box stitched to prevent lumping or shifting of the down.

  • Flat Sheet

    The 230 thread count, white flat sheet is available in a 75/25 cotton poly blend (as in the US hotels). A 230 and 300 thread count 100% Egyptian cotton sheet is also available for purchase.

  • Duvet Insert

    The over stuffed poly duvet insert has a 180 thread count cotton cover with baffle box stitching. It is made of a high loft hypo allergenic fiber, creating the famous meringue effect of the Heavenly Bed. There are corner ties to adhere to the inside of the Heavenly duvet cover.

  • Duvet Cover

    The Heavenly duvet cover has the exclusive white on white striped pattern on the king and queen sizes and the small square pattern on the full and twin sizes. It is made of a silk touch, machine washable polyester and has a side Velcro closure.

  • Standard Pillow Cases

    The standard pillow cases are sold as a pair. The 230 thread count cases with taupe piping accommodate the Heavenly Bed standard or queen size pillow. A 230 and 300 thread count 100% Egyptian cotton pillow case is also available.

  • King Pillow Cases

    The king pillow cases are sold as a pair. The 230 thread count cases with taupe piping accommodate the Heavenly Bed king size pillows. A 230 and 300 thread count 100% Egyptian cotton case is also available.

  • Boudoir Cover

    The cover for the boudoir pillow is made of a silk touch, machine washable polyester and has a Velcro closure.

  • Sham

    A matching pillow sham is available for the king and queen heavenly pillows. The white on white striped pattern has a three inch flange and a zipper closure.

  • Pillows

    There are 5 pillows on the bed. Two are 50/50 feather and down (king or queen size), two are a standard size synthetic pillow and there is also a synthetic 40 cm X 91 cm boudoir pillow.

Click here for a visual interactive description of the bed's composition.

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